Service & Support

Spare Parts Supply

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GENEMATES guarantees the full range of spare parts to support your generators, you can contact our Service Dept. at service@genemates.com or your local dealers for spare parts purchase.

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Maintenance&Support

By following the scheduled maintenance program in your owner's manual you will ensure that your portable generator is in top operating condition and that your warranty requirements are met. For regular maintenance of your portable generators, please refer to the maintenance manual for detailed maintenance schedule.

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FAQs

In order to better inform our customers and website visitors alike on some of the most popular topics and issues we encounter, we present a list of Frequently Asked Questions. If you have any additional questions you would like to see showcased here please email us with your suggestions and we will do our best to answer and incorporate here.

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Customized Generator Service

GENEMATES Customized Portable Generator Service are tailored to meet the specific generator requirements of customer. Behind GENEMATES there is a strong team of specialists involve portable generators.

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