Frequently Asked Questions

In order to better inform our customers and website visitors alike on some of the most popular topics and issues we encounter, we present a list of Frequently Asked Questions. If you have any additional questions you would like to see showcased here please email us with your suggestions and we will do our best to answer and incorporate here.

General

Operation

Maintenance

  • Why we need a generator ?

    Today our life and businesses depend closely on electricity to run their daily operations. We are too dependent on electricity that even cann't go without it for hours, a generator ensures your home or business always has the electricity

  • How do I know what size of generatorto purchase?

    Generators are usually chosen based on their maximum and rated power. One must calculate what the total load will be in order to effectively choose the proper generator. Some appliances and equipment require a higher starting wattage and then it tapers.You can also contact us professional suggestions.

  • What is the difference between running watts and starting watts?

    Running watts are the continuous watts needed to keep items running. Starting watts, are extra watts needed for two or three seconds to start motor-driven products like a refrigerator or AC unit.

  • What is a power factor?

    The power factor (pf) is typically defined as the ratio between kilowatts (kW) and kilovolt amps (kVa) that is drawn from an electrical load. Generators with higher power factors more efficiently transfer energy to the connected load, while generators with a lower power factor are not as efficient and result in increased power costs.

  • What does Automatic Voltage Regulation (AVR) do for me?

    AVR maintains steady voltage. This is important for running sensitive electronics such as computers, microwaves and televisions.

  • Can you convert a50 Hz generator to 60 Hz?

    In general, most commercial generators can be converted from 50 Hz to 60 Hz by professional engineer. With most generators changing the frequency will only require changing the rpm's of the engine. In some cases, parts may have to be replaced or further modifications made. We prefer to have our experienced technicians look at each generator in detail in order to determine the feasibility and what all will be required.

  • How long can I operate the generator? Does it need a break?

    Your generator can be operated almost indefinitely. Your highest priority is to maintain a proper oil level. Each time you add fuel, check the oil level as well. Add oil, if necessary, to keep the level at the upper mark on the dipstick.

  • If the generator is being used, how do I connect or disconnect electrical devices?

    Never start or stop the generator's engine with running electrical devices plugged into the generator. When the generator is turned off, you can only connect electrical devices that are also turned off. But when the generator is turned on, you may connect electrical devices that are either turned on or off.

  • Is there anything special I need to do before I turn off my generator? Should I unplug my electrical devices?

    Yes, remove all loads before turning the generator off. First, turn off all appliances, lights and items being powered by the generator. Then, unplug the items from the generator's receptacles and allow the generator to cool. Once you've done this, it's safe to turn the generator off. Never turn the generator off while loads are applied.

  • Why do I need to ground my portable generator?

    Proper grounding of the generator will help prevent electrical shock in the event of a ground fault condition in the generator or connected electrical devices. Proper grounding also helps dissipate static electricity, which often builds up in ungrounded devices.

  • How often should I start / operate my generator between outages?

    it is recommended starting a generator once a month and running the unit for about 30 minutes. Starting the unit monthly will help make sure that the generator is ready to run in the event of an outage.

  • Can I operate my generator in the rain?

    Portable generators should never be run inside an enclosed space. However, portable generators are intended to be used during extreme weather and for the sensitive electronics on them, it is best if some sort of open covering can be used to protect it from direct rain or snow. Great options would be a car port or boat canopy with four open sides or a tarp hung from a tree. It is very important to provide adequate ventilation for the generator, so any sort of protection should be at least five feet from any side (including the top of the unit) while in use. If protection is not available, the unit can be used in rain or snow, preferably with the muffler facing away from the direction of the wind / rain / snow. Additionally, a portable generator should always be stored inside when not in use to prevent unnecessary wear and tear. BE ADVISED, the generator should NEVER be used in any enclosed space including, without limitation, a shed, home, garage, trailer or vehicle, even if the doors are left open, as this can damage the engine and can be a serious fire hazard and carbon monoxide risk.

  • Why should I follow the maintenance schedule for my portable generators?

    You can avoid many small problems and save money on parts and repairs if you follow a regular maintenance schedule. Make good maintenance a habit when your generator is new, and always consult your operator's manual for special guidelines for your make and model. Service the generator more frequently if you use it heavily or under dusty or dirty conditions.

  • Besides normal maintenance, what else can I do to keep my generator in top condition?

    This section covers four additional tasks, testing engine compression, inspecting a crankcase breather, lubricating cables and linkages and tightening bolts. That will help you keep your engine in top condition.

  • Where is the oil drain plug located on my engine?

    Typically, on horizontal shaft engines it would be located below the centerline of the crankshaft, on the base of the engine block. On vertical shaft engines, the oil drain plug is located beneath the engine block near the crankshaft.

  • How do I know when I have put enough oil in my portable generator?

    Customers should fill the oil to the bottom of the threads on the oil fill cap. The oil should always be checked and filled when the engine has cooled completely.

  • How is the fuel tank serviced?

    Fuel tanks are designed to keep your engine's fuel clean, vented and secure. If you spot debris in the tank or leaking gasoline, it's time for fuel tank maintenance. Never attempt to repair a damaged tank. It poses a risk of leakage, fire or fuel contamination. If you're replacing a fuel tank, use only parts recommended by the engine manufacturer. These parts will attach securely to your engine in the space provided.

  • What is the engine stop switch wire? Where is it located and how is it checked?

    If your generator stops unexpectedly, you may have accidentally disconnected the sop switch wire. A disconnected stop switch wire may ground the ignition, preventing the spark plug from firing. Under ordinary conditions, the stop switch is designed to stop the engine any time you release the brake bail on the equipment handle. You should be able to get the engine running again by pressing on the flexible metal tab on the stop switch and reattaching the wire. Take care not to break the wire as you twist it back into position.